RETURN & REFUND POLICY
30-Day Return Policy
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a full refund or exchange.
Return Eligibility
To be eligible for a return, items must meet the following conditions:
- Items must be unworn, unwashed, and in their original condition
- All tags must be attached
- Items must be returned in their original packaging
- Return must be initiated within 30 days of delivery
Note: Final sale items and gift cards are not eligible for return or exchange.
How to Return
- Contact our customer service team at returns@bluehour.com to initiate your return
- You will receive a return authorization number and shipping label
- Pack your items securely in the original packaging
- Attach the return label to the outside of the package
- Drop off your package at the designated carrier location
Return Shipping
Domestic Returns: We provide a prepaid return label for all domestic returns. A $10 return shipping fee will be deducted from your refund.
International Returns: Customers are responsible for return shipping costs for international orders. We recommend using a trackable shipping method.
Free returns on defective items: If your item is defective or damaged, we will provide a prepaid return label at no cost to you.
Refunds
Once we receive your return, it will be inspected within 3-5 business days. If your return is approved, your refund will be processed and credited to your original payment method within 5-10 business days.
Please note that depending on your financial institution, it may take an additional 2-3 business days for the refund to appear in your account.
Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the item you want. This ensures you receive your new item as quickly as possible.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@bluehour.com with photos of the item and your order number. We will arrange for a replacement or full refund at no cost to you.
Questions?
If you have any questions about our return policy, please contact us at support@bluehour.com.